Many orders ship in 24 hours, but please allow 2-4 days estimated processing time for our handmade products. Please refer to our estimated processing times for more information.
We are sorry that in some cases it may take us a little longer than expected to ship your order. We want to be certain that your order arrives to you in perfect condition without any melting. We are located in Georgia where we see summer temperatures over 100°. To fix this issue, each summer we implement "melt-zone shipping". This means that if you live in any of the states listed below, we will only ship your order on Mondays and Tuesdays. This is the best way for us to be certain that your products do not sit on a UPS or USPS truck over the weekend. This is when the melting happens. Once again, we apologize for this and look forward to delivering your order in the best condition possible.
"Melt-Zone Shipping States"
Washington, Oregon, Georgia, California, Nevada, Utah, Idaho, Montana, Wyoming, Colorado, Arizona, New Mexico, South Dakota, North Dakota, Nebraska, Kentucky, Texas, and Florida
Shipping time will vary depending on your location.
Taxes and shipping are not included in listed prices. Taxes and shipping will be calculated during checkout, and vary based on location.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
*If a package is returned due to insufficient address, or incorrect information, etc. the package can be reshipped. Reshipping costs will be the responsibility of the customer, and payment will be due prior to reshipping. If the customer does not wish to reship the order, a restocking fee will be assessed. No refunds on shipping fees.*
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The customer is responsible for the cost of shipping to return the items, if returns are a result of buyers remorse.
To start a return, you can do so in our Returns Center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always Contact Us for any return question or email us directly at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately or within 7 days, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, soaps, body butters, etc.).
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We review every order you submit to us, and perform an overall color correction on monitors that are calibrated to our printers. Here at Phenixology we have built in every control measure possible to standardize this process. However, color correction is performed by several different technicians, and the process does have an element of human interpretation. REFUNDS ARE NOT GRANTED FOR CUSTOM/PERSONALIZED ORDERS.
To request a refund or replacement for any purchased product, please contact our Returns Center.
You will need to include the following:
- The online order number
- The item number
- A detailed description of the issue
- Pictures of the item showing issue for return
DO NOT replace the order through the website. The remake will be processed and shipped out immediately.