Shipping and taxes are not included in the listed price and will be calculated at checkout, based on customers location. At the moment we only ship within the United States, and its territories.
Our shipping rates:
-Standard $7.99 - 3 to 7 business days (orders $10 and up) APO/FPO or PO Box destinations may take longer to arrive
-Standard $10.99 - 3 to 7 business days (orders under $10) APO/FPO or PO Box destinations may take longer to arrive
-Free Shipping on orders totalling $120 and over
-We do not offer Express shipping at this time.
*Phenixoloy will determine the most efficient method of delivery based on your shipping address*
Additional Shipping Information
All orders placed directly on our website from locations in Georia will be charged applicable sales tax on the order, as well as taxes on shipping and handling. All orders placed outside of our website on other sales platforms may be assessed applicable sales taxes, according to that platforms rules.
Many orders ship within 24 hours, but please allow 2-5 business days estimated processing time after order is placed. Once shipped, most orders will arrive within 3-4 business days. Please refer to our estimated processing times for more information. Shipping time will vary depending on your location.
We are sorry that in some cases it may take us a little longer than expected to ship your order. We want to be certain that your order arrives to you in perfect condition without any melting. We are located in Georgia where we see summer temperatures over 100°. To fix this issue, each summer we implement "melt-zone shipping". This means that if you live in any of the states listed below, we will only ship your order on Mondays to Wednesdays. This is the best way for us to be certain that your products do not sit on a shipping carriers truck over the weekend. This is when the melting happens. Once again, we apologize for this and look forward to delivering your order in the best condition possible.
"Melt-Zone Shipping States"
Washington, Oregon, Georgia, California, Nevada, Utah, Idaho, Montana, Wyoming, Colorado, Arizona, New Mexico, South Dakota, North Dakota, Nebraska, Kentucky, Texas, and Florida
Lost Order
If you received a confirmation email that your order has shipped but you have not received the order in the maximum allotted time for the shipping method chosen, first contact your local USPS and if package is deemed missing Contact Us to arrange a replacement.
If there are known shipping delays, 15-20 business days must elapse before we are able to process a replacement for a “lost” order. 15-20 business days must elapse before the order will be considered “lost", due to shipping carrier delays. “Lost” order remakes or refunds, will be handled on a case-by-case basis. Please refer to our Lost Order Policy for more details.
Damages and issues
Please inspect your order upon reception and Damages and issues
Please inspect your order upon reception and Contact Us immediately, or within 7 days, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
*If a package is returned due to insufficient address, or incorrect information, etc. the package can be reshipped. Reshipping costs will be the responsibility of the customer, and payment will be due prior to reshipping. If the customer does not wish to reship the order, a restocking fee will be assessed. No refunds on shipping fees.*
We are not responsible for lost or stolen items, once the order is delivered.