Billing Terms & Conditions

Definitions

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organization placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Payment/Cost of Goods

Shipping and taxes will be calculated at checkout, based on users location and weight of items. All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.  We accept most major credit cards including Visa, Mastercard, Discover, and American Express.  We also accept Paypal as a form of payment.  

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller, or a replacement will be ordered at no additional cost. Shipping costs may increase if shipping internationally or on rush orders.  Offer for Free Shipping in the USA does not apply to any orders shipped outside of the USA.  Additional shipping will be charged for orders shipped outside of USA.  If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

More detailed information on our shipping policies is available here: shipping policy.

Refund/Return/Exchange Policy

Items are entitled to be refunded or returned/exchanged if the buyer notifies the seller within 15 days of the date of purchase. To start a return, you can do so in our Returns Center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always Contact Us for any return question or email us directly at info@phenixology.com. Not all merchandise is returnable. Shipping charges incurred for returned merchandise due to "Buyers remorse" is the responsibility of the buyer.

Please see our return policy for more detailed information: return policy.

Cancellation

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

Complaints

Any complaints about items or the seller should be submitted to our support team. Please email: sales@phenixology.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner's state.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.

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