Many orders ship within 24 hours, but please allow 2-5 business days estimated processing time after order is placed. Once shipped, most orders will arrive within 3-4 business days. Shipping time will vary depending on your location. We will provide updates of your order status via email or texts.
We are sorry that in some cases it may take us a little longer than expected to ship your order. We want to be certain that your order arrives to you in perfect condition without any melting. We are located in Georgia where we see summer temperatures over 100°. To fix this issue, each summer we implement "melt-zone shipping".
This means that if you live in any of the states listed in our "melt-zone", we will only ship your order on Mondays to Wednesdays. This is the best way for us to be certain that your products do not sit on a shipping carriers truck over the weekend. This is when the melting happens. Once again, we apologize for this and look forward to delivering your order in the best condition possible. Please review our Shipping Policy For more information.
Unfortunately, we are unable to change items on an order once it is submitted. An order is able to be canceled within 2 hours of being submitted. Once the order is processed, the order cannot be canceled.
If order is able to be canceled:
To cancel your order, you can reach out to us via our chat box (bottom right of website), or you can Contact Us.
We will cancel your order, and if the charges are pending it will be reversed. If charges are complete, we will refund the payment to the payment method used.
If your order is unable to be canceled, visit our Return Policy for further options.
You can login or create an account here. For existing users, enter your email & password then click "Sign In". For new users, click the "New customers. Create your account" link and fill in the requested information.
We accept payments via PayPal, Amazon, Shop Pay and all major credit and debit cards such as Mastercard, VISA and American Express.
You may return products purchased from us that are in new or defective condition for a refund, subject to the terms of the Return Policy.
To begin a return, please visit our Return Center
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. You can refer to that email to track the status of your order. Once your order ships, you will also be receiving the shipping email or text message and can track your order via that message. Alternatively, you may check the status of your order in “My Account” if you are a registered user. You can also track your order here.
We are sorry to hear that your item arrived damaged. Please Contact Us, or you can reach out to us via our chat icon at the bottom right of the screen.
Packages may occasionally be delayed due to carrier delays or weather conditions beyond our control.
Late package?
If your package has not arrived according to the expected delivery date, we ask that you wait an additional 4 days to account for carrier delays.
Package status states delivered, but you still do not have package?
Please reach out to us via out chat option located at the lower right of the screen or Contact Us.
- Step 01
Trim Prior to each lighting, trim the wick to 1/4” for a clean and smoke free burn.Also, always protect the surface on which the candle sits.
- Step 02
Burn On your first light, allow the entire surface of wax to melt — Minimum of 2 hours. There will be some “wax wall hanging,” but that’s normal. For all burns, never let it go on for more than 4 hours.
- Step 03
Center Ensure the wick is centered. After each burn, adjust the wick while the wax is still molten.
!!!!To prevent fire and serious injury:
Always trim wick to 1/4 inch before lighting. Never burn longer than 4-hour intervals. Set candle on heat-resistant surface and avoid drafts. Always burn within sight and extinguish before leaving room. Don’t burn near things that catch fire. Keep away from children and pets. Don’t extinguish with water. Always let wax harden before relighting, touching or moving.
FDA Disclaimer: The information, advice, statements, and testimonials made in regards to Phenixology soaps and other products mentioned on this website have not been evaluated by the United States Food and Drug Administration (FDA). The information on this site and the products listed are not intended to diagnose, treatment, cure or prevention of disease; nor are they intended to replace proper medical care. It is always recommended to consult with a healthcare professional before starting any regimen. User-submitted testimonials are based on individual results and do not constitute a guarantee that you will achieve the same results. Many of our products contain essential oils, so please consult with your physician prior to using our products.
Disclaimer: Product posting portrayal is for educational purposes only, not intended to replace a physician's proposal. Our products are not endorsed by the FDA. Our items are made with characteristic fixings, not to be utilized other than for the expressed purposes. Our items are not made to fix any kind of illness or affliction, so please consult your physician and confirm that it won't not negatively affect any health conditions, ailments, pregnancy or nursing. In the event that any irritation occurs, please cease use of the items immediately, and consult with a physician. Phenixology LLC isn't held at risk for any item abuse. Although our products are handcrafted with natural ingredients, our products are not hypoallergenic.