FAQ

Yes. We do ship to P.O. Boxes, but any risks associated with storage and holding of items are the buyers responsibility. Due to the nature of our products, we do ask that our customers consider the climate conditions of the P.O Box to prevent melting, or freezing of products.

No. At the moment, we only offer shipping within the United States.

If you did not receive an order confirmation email within 1 hour of placing an order, please check your spam/junk folder. If it is not in your spam/junk folder please contact customer support at sales@phenixology.com or send a message here.

When you place an order on Phenixology.com, you will receive an email confirmation that includes your order number. Please keep this email for your records. You can click the “View Your Order” button in your confirmation email to track the status of your order, or Track My Package.  For your convenience, users who create an account can check the status of their order easily using the “Order Status” feature under “My Account”. To check your order status.
We also email you at every step of the process.

There are a few convenient ways to contact our customer service team. You can send us a message at sales@phenixology.com, click the chat box in the bottom right of the screen, give us a call, or simply reach out to us on our Contact Page

Your order is in the process of being fulfilled and shipped, but does not yet have a tracking number. Changes to your order cannot be made once it is In Progress. We will gladly accept your return in accordance with our Return Policy.

It is our goal to ship your order as quickly as possible. We begin processing your order immediately after it has been placed. We are only able to cancel an order within 30 minutes of the order being placed.
Please Contact Us and we will make our best effort to assist you.

We are sorry that in some cases it may take us a little longer than expected to ship your order. We want to be certain that your order arrives to you in perfect condition without any melting. We are located in Georgia where we see summer temperatures over 100°. To fix this issue, each summer we implement "melt-zone shipping". This means that if you live in any of the states listed below, we will only ship your order on Mondays and Tuesdays, and occasionally on Wednesdays. This is the best way for us to be certain that your products do not sit on a UPS or USPS truck over the weekend. This is when the melting happens. Once again, we apologize for this and look forward to delivering your order in the best condition possible.

"Melt-Zone" Shipping States
Washington, Oregon, Georgia, California, Nevada, Utah, Idaho, Montana, Wyoming, Colorado, Arizona, New Mexico, South Dakota, North Dakota, Nebraska, Kentucky, Texas, and Florida

Unfortunately, there may be instances when your order becomes damaged while it is in transit, or an item is missing.
do not use the return / exchange process.

To resolve an issue with damaged or missing items, please Contact Us immediately, or within 7 days. Please keep the broken merchandise until our customer service team has resolved your issue. We look forward to getting you taken care of!

Promotions change frequently making it very challenging to do price adjustments. Orders that have already shipped are not eligible for a price adjustment. For more information regarding price adjustments, please reach out to our support team. We look forward to helping you!