All products are handcrafted, and usually ship within 1-2 business days. Please review our Terms & Conditions, as well as our Shipping Policy  & Refund Policy for more information.

We are sorry that in some cases it may take us a little longer than expected to ship your order. We want to be certain that your order arrives to you in perfect condition without any melting. We are located in Georgia where we see summer temperatures over 100°. To fix this issue, each summer we implement "melt-zone shipping" (June, July, August). This means that if you live in any of the states listed below, we will only ship your order on Mondays and Tuesdays. This is the best way for us to be certain that your products do not sit on a UPS or USPS truck over the weekend. This is when the melting happens. Once again, we apologize for this and look forward to delivering your order in the best condition possible.

"Melt-Zone Shipping States"
Washington, Oregon, Georgia, California, Nevada, Utah, Idaho, Montana, Wyoming, Colorado, Arizona, New Mexico, South Dakota, North Dakota, Nebraska, Kentucky, Texas, and Florida

Disclaimer: The information provided is general and should not be taken as medical advice.  Please consult your doctor, especially if being used during pregnancy, before using our products. There's no guarantee of specific results and the results can vary. 

We have a 15-day return policy. **Shipping time will vary depending on your location.** Taxes and shipping are not included in listed prices. Taxes and shipping will be calculated during checkout, and vary based on location.

*If a package is returned due to insufficient address, or incorrect information, etc. the package can be reshipped.  Reshipping costs will be the responsibility of the customer, and payment will be due prior to reshipping. If the customer does not wish to reship the order, a restocking fee will be assessed. No refunds on shipping fees.*

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues 
Please inspect your order upon reception and contact us immediately or within 7 days, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can do so in our Returns Center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always Contact Us for any return question or email us directly at info@phenixology.com.

For more details on our policy, please view our Shipping & Returns Policy.